Showing posts with label conflict management. Show all posts
Showing posts with label conflict management. Show all posts

Wednesday, December 28, 2011

Avoiding Family Drama to be Healthier and Happier


Not all family reunions are, well, shall we say, “familial.”


Despite the two-dimensional, everything-works-out-in-the-end, sitcom model of American life, some relatives are just not cut from the same cloth. Gatherings can more resemble armed camps across a kitchen table, rather than a joyous reunion of long-parted siblings longing to catch up on the past year’s goings-on.

Alex, her oldest brother, was always hell-bent on proving how much he knew, accuracy be damned. He over-talked, was excessively loud, and foisted his I-could-be-with-someone-more-important-than-you attitude on everyone from the moment he strutted into a room.

She was yin to his yang; righting the “injustice,” alone she would step into the fray and engage. Of course, this further amplified the conflict; but it drove her nuts to let him push his way around, ignoring everyone else’s needs.

This year, however, she would not be sucked into his dark drama vortex. Since her divorce, she was working on accepting things as they were rather than how they “should” be. Therapy, a fitness program, and losing 33 pounds; was allowing her to reclaim her life. She would not let her boorish brother steal that away — not tonight, not again.

Mustering a Herculean effort, she engaged Alex in small talk only, and the family reunion fared better than usual. He jabbed, she sidestepped; he blew hard, she refused to blow back.

Once the clan dispersed, sans spectacle, the quiet of the house collected around her, and she replayed the events in her head. “I should have told him off! He thinks he’s the only one who knows anything! What gives him the right?” Her inner dialog grew more bellicose and she pondered all the things she could have said — but didn’t.

She might be getting in touch with her “better self,” but she was far from “perfect” and she realized how agitated she still was. Sure, she kept the peace, but at what price?

The kitchen clock chimed midnight; yet she was as awake as if she had downed a convenience store’s inventory of energy drinks. Not knowing how to disperse that excess agitation, she found herself nibbling from a pyramid of dark, cubed, walnut fudge blocks that graced the center of the table. As the sweet texture melted in her mouth, she lost track of Alex, floating away on a cloud of sugary goodness.
“I really need to stop eating,” she thought, while reaching for another chocolate block. “It’s wreaking havoc on my diet.” Yet she had to admit, nothing soothed the image of Alex like chocolate.
She could stop right this second, take back control, and be angry; or chow down on fudge mountain, feel great, and look like a blimp. THAT would sure give Alex something to crow about, wouldn’t it?

That’s all it took.


Impulsively, she grabbed the plate, rushed to the sink, and poured into it a cascade of fudge bricks. The thought scampered across her mind to reach in and save a few, but she refused to give in and — while still empowered — brushed the remaining cubes into the drain.

The dilemma remained however, how to deal with her pent-up tension?


Wednesday, June 15, 2011

The power of intention


Being a news junkie, I’m glued to the cable networks. Wedged between the peccadilloes of badly behaving starlets and inappropriately tweeted photos, the anchor brings in two political panelists to discuss the upcoming election (Already? Really? Oy!) To feign “balance” he has a GOP strategist and his Democratic counterpart (as if there are only two sides to a story – but don’t get me started). I don’t remember the first question, and frankly, it doesn’t matter; but what I do recall was once the argument commenced, it became animated without delay. Lots of energy and of course, disagreement, exchanged between the duo.

It could have been either one; but in this case it was the GOP guy who started “powering” over anything stated contrary to his position. When the Dem countered, the Repub would shout him down, yelling ever louder. He didn’t call names; he wasn’t condescending; and – to be honest – he made logical sense (although I disagreed). But this is not about politics.

After the “discussion” ended, I had a mental image of him talking to his friends off-camera. They were probably all high-fiving, shouting, “Wow! You blew him out of the water,” or “He couldn’t hold a candle to you.” Congratulations would abound; backslapping would ensue.

That’s when it dawned on me; his intention – as far as I could discern – was NEVER to have a discussion, but rather to prove his point; and that’s what showed.

The number one law of change: Intentions direct actions.

When a client asks for advice, my first reply has become: “What’s your intention?” Almost nothing matters more in one’s actions or communications than understanding that unassuming question. Unfortunately, most of us do not take the time to dig deep enough to analyze that. The result is we find ourselves in a most unhappy place.

Let’s take a simple example. You’re upset by someone else’s comments. Your feelings are hurt. So, you decide that you “need to talk to her.” That’s fair; and if done well, it’s even “healthy.” But if the intention of what you’re trying to achieve isn’t clear to her, you’ll get in hot water. If the intention is to “give her a piece of your mind,” your communication will be much different than if it is to better understand what she meant, or to heal a rift. If you are looking to minimize the chance of conflict and actually accomplishing something, slow down long enough to understand the intention (preferably BEFORE opening your mouth; but it’s never too late).

This is because attitude transmits louder than words. A popular study went so far as to say that what we say accounts for less than ten percent of our communication; it’s tone and body language (attitude) that matter most. In effect, we might be able to massage what we say, but it’s a heck of a lot harder to mask what we feel.

We can apply this same principle to our own actions.

When trying to change a habit, it’s imperative to first analyze what is the intention of the offending behavior. What does it get us by continuing it – and what is the resultant cost? Once we realize why we we’re doing it —our intentions — our next question can be “How do we achieve those goals without the unpleasant side effects?”

Every behavior is born of positive intention; one designed to make our lives easier. Unfortunately, if we don’t look beneath and understand those intentions, we can create a mess, even if that wasn’t what was intended.

About the author: Scott “Q” Marcus is a professional speaker and the CDO of www.ThisTimeIMeanIt.com, a website for people and organizations who are frustrated with making promises and are ready to make a change. Sign up for his free newsletter at the site or friend him at facebook.com/thistimeimeanit. He is also available for coaching and speaking engagements at 707.442.6243 or scottq@scottqmarcus.com.